Refund policy

We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

Eligibility: You have 15 days from the date of receipt to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items: Some items cannot be returned, such as personalized or custom-made products, and items marked as sale.

Initiate a Return: Contact our customer service team at Info@zahrahboutique.com to initiate a return. Please provide your order number and the reason for the return.
Receive Return Instructions: Our team will provide you with return instructions, including the return address.
Ship the Item: Pack the item securely and include any original packaging, accessories, and documentation. Ship the item back to us using a trackable shipping method of your choice. Please note that you will be responsible for the return shipping costs.
Return Confirmation: Once we receive your returned item, we will inspect it and notify you that we have received it. We will also inform you of the approval or rejection of your refund.

Processing: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
Partial Refunds: Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at info@zahrahboutique.com and we will guide you through the process.

Responsibility: Customers are responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Non-Refundable Shipping Costs: Original shipping costs are non-refundable.

If you have any questions about our return policy, please contact us at:

Thank you for shopping with us!

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